At the heart of the Riyadh capital, and specifically at the Ridge and Spaspa Intentinal Riyadh resort, minds and experience were mobilized at the Patient Test Conference 2024, drawing future features in single health care. Dr. Fuzi Al-Jarallah, the executive head of the National Life Hospitals Group, shared her inspiration about improving the experience of patients and making them an essential pillar of medical excellence.

The patients journey begins from the first moment the hospital doors pass

Dr. Al-Jarallah said, stressing that improving the patient s experience was an ongoing commitment that did not stop at the limits of traditional care. The distinction here is not merely a slogan, but an approach that is drawn on the ground through innovation and digital transformation that reshapes the concept of health care.

The doctor mentioned the importance of integrating smart technology into each aspect of therapeutic journey, considering that digital transformation is the gateway to change that opens the horizon towards more user-friendly and smooth medical services. Those steps promoted trust between patients and health-care providers and built a bridge of continuous transparency and credibility-based communication.

Protective care is the foundation, it turns the patients experiment from just therapy to a human experience that feels reassured

Speaking of future strategies, she said: “Protectional care is the foundation, because it transforms the patient s experience from just a cure to a human experience through which he feels reassured.” Innovative solutions were not entertainable but necessary, and they strengthened the ability of hospitals to provide integrated care that met and outweighed patients expectations. The participation of the National Life Hospital in this conference was testimony to its firm commitment to the development of health services and to providing a distinct experience that places the patient at the centre of attention. With the participation of dignitaries and specialists from around the world, the meetings represented a valuable opportunity to exchange ideas and share best practices.

The 2024 Patient Experiment Conference was not just a gathering, but a platform to promote a new vision in the health sector; a vision of health care is a comprehensive experience, starting with small details and ending with a smile of satisfaction on the face of each patient.