A new global achievement for Hayat National Hospital – Jazan, becoming the first hospital in the Southern Region to receive Planetree Gold Certification for excellence in person-centered care.
Hayat National Hospital – Jazan has marked a historic milestone by achieving the Planetree Gold Certification for Excellence in Person-Centered Care, becoming the first hospital in the Southern Region to receive this recognition. The Gold level represents Planetree’s highest level of recognition for excellence in person-centered care.
This achievement reflects the hospital’s ongoing journey to enhance a healthcare experience that begins with the individual — understanding patients’ needs and preferences, involving them and their families throughout the care journey, and strengthening communication between patients and care teams to create a more connected and transparent experience at every stage.
Putting People First Throughout the Care Journey
Person-centered care recognizes patients as active partners in their care. It places their needs, preferences, and experiences at the forefront while creating greater opportunities for patients and their families to participate, communicate, and contribute to decisions about their care.
This approach extends across every aspect of the healthcare experience — from communication and understanding individual needs to the treatment journey itself — fostering relationships built on trust and collaboration between patients and their care teams.
What Does Planetree Gold Certification Mean?
Planetree International is a globally recognized organization dedicated to advancing person-centered care. Its Gold Certification represents the highest level of recognition for excellence in this field and is awarded to healthcare organizations that embed person-centered principles across their culture, practices, and care experience.
The assessment covers key aspects of the patient and family experience, including their involvement in care, communication and transparency, as well as the workplace environment and the role of leaders and healthcare teams in embedding these practices.
Organizations pursuing certification also undergo a comprehensive evaluation process that includes reviews of practices and documentation, on-site assessments, observations, and interviews. This process evaluates how person-centered care is reflected in everyday experiences, beyond policies and procedures alone.
Towards a More Integrated Healthcare Experience
As the first hospital in the Southern Region to achieve Planetree Gold Certification, Hayat National Hospital – Jazan marks a new milestone in advancing the experience of patients and their families, while continuing to deliver care that brings together clinical quality and a deeply human approach at every stage.
Through this achievement, the hospital continues to build a healthcare experience in which patients are more connected to their care, more involved in decisions, and supported with greater attention to their individual needs and experiences.
Because people come first — from the beginning of the journey to every detail of care.
