Patient Rights & Responsibilities

The patient’s rights and responsibilities

The patient’s rights

First - Care

v The specific available treatment for your health condition as long as financial issues are settled.

v Notification of alternative care sources if Al-Hayat National Hospital is not capable of giving the required care.

v Transferring you to other health care specialists inside the hospital for evaluation and treatment when necessary.

v You can ask to be transferred to another doctor if you do not want to go forward with your current doctor.

v You can ask for a second opinion of another doctor in Al-Hayat National Hospital.

v Being provided with information about how to receive care, treatment, and available specialty services in the hospital.

v With all kindness and respect, receiving the same care other patients do.

v Evaluation and proper treatment of pain.

v Being informed of the possible cost of any recommended treatment.


Second - privacy and confidentiality of the patient


Thirdly - respect and dignity

v Receiving respect all the time and with acknowledgment of your dignity and religious beliefs.

Fourthly - security and personal safety

v Receiving security and safety provided the following of the hospital’s procedures, practices and environment.

v Taking all appropriate measures for your physical safety while in the hospital.

Fifthly - identity

v Knowledge of the identity(name and professional position) of the individuals responsible for you care and services(such as, doctor, nurse, dentist, therapist).

v Knowledge of any of health care specialists responsible for your care in the first place.

v Knowledge of the identity of the individuals authorized to perform your treatment procedures.

Sixthly - information

v To be informed by the individual responsible for you care of the specific current information about your diagnosis and treatment(including benefits and risks), and the expected result of your treatment.

v To be informed of the information related to  available alternative treatment for your case and the benefits and risks of it.

v You can ask for explanation of all the information you want to understand.

v You can ask for an interpreter, if you cannot understand the language of the individual responsible for your care.

v Choosing the person representing you(usually a family member) to be informed of any issues you can or should not be notified of(as for health reasons).

Seventh - signing documents

v To be informed of all alternative methods of treatment, including benefits and risks.

Eighth - communication

v Receiving visitors during the allowed visitation times according to the hospital’s regulations, unless your doctor considers it dangerous for your health.

v Refusing visitations or asking to disallow certain visitors.

v Receiving letters and phone calls from family and friends in the appropriate hours.

v Being informed if any visitors or phone calls are prohibited with the explanation of reasons.

Ninth - refusing treatment

v Refusing treatment and procedures with your doctor informing you of any possible risks.

v Confidentially informing the doctor of your desire to approve or disapprove surgical treatment, maintain life and resuscitation.

Tenthly - systems

v Being informed of the hospital’s systems regarding your behavior as a patient.

v Seeking the help of the hospital’s representative to explain anything you cannot understand and help with difficulties and problems you face during your hospital stay.

Eleventh - being transferred to another hospital

v Being informed of the reasons for transference before it occurs and sharing your necessary private care and treatment information with the hospital you are being transferred to.

v Making sure that Al-Hayat National Hospital is taking the appropriate steps, based on which you are being transferred to another hospital that is able to meet your needs and offer you continuous care.

v Notifying you of any continuous requirements concerning health care after discharge.

v Sharing with you any information about your care and treatment and so everyone involved in your care are fully aware of your needs.

Twelfth - complaints

v Being informed of how to file a complaint in case you feel that any aspect of your care or treatment was not properly handled.

v Being informed of the hospital’s method of evaluation and assessment of your complaint.

v Receiving a quick response to your complaint.


The patient’s responsibilities

Following the treatment plan recommended by your health care specialists.

Taking all the prescribed drugs following the instructions of the hospital’s medical staff.

Keeping all appointments and if you cannot attend a certain appointment, you should call the clinic and schedule another one.

Presenting information: it is the patient’s responsibility to present full information about his/her current condition and previous diseases, and report any previous hospital admission or taking drugs.

Controlling pain: patients have to inform the nurse or the doctor if they feel any pain.

Following plans and instructions of the treatment: patients have to follow the plans and instructions of treatment recommended by the responsible doctors and nurses.

Rules and regulations of the hospital: patients and their families have to follow the hospital’s laws and rules, respect the rights of other patients and hospital staff, not smoke, commit to a limited number of visitors, and respect the properties of the hospital and individuals.

Financial obligations: patients and their families have to pay for the health care the hospital offers.

Medical insurance: if you have health insurance, bring your valid insurance card to check the insurance plan’s information in addition to identification number.